School will run a two-hour late start and transportation will operate using snow routes.
School will run a two-hour late start and transportation will operate using snow routes.
Frequently Asked Questions
2. Who will be driving riders?
All goEzz rides are served by our driving partners who use their own vehicle. These driving partners are legally authorized to work in United States and are hired by goEzz after stringent verification.
3. What is your process for selecting driving partners?
We follow strict process to hire driving partners. They need to pass county, state, national level background checks, motor record vehicle checks, drug, and alcohol test.
They are required to have experience with children. goEzz verifies two references from driving partner with a good citizen background. Our driving partners collect signage, video cameras, booster seats etc in person before they can serve any ride.
4. Will the same driver pick up my child every day?
We want riders and parents be at ease and hence, we try to assign the same driver every day for the route. However, when we have more riders on the route or driver not available due to vehicle maintenance or on vacation, or any other unforeseen scenario, we assign a different driver.
Ride confirmation, driver information, vehicle information is sent out to parents an evening before the ride day.
5. What is your car seat/booster policy?
While completing profile, parents provide booster seat requirement for their child.
As per the WA state law, children should be at least 40 pounds before they use a booster seat and can ride in a booster seat until they are 4 feet, 9 inches tall.
Drivers carry booster seats in their car and use it at the time of the ride.
goEzz provides these booster seats to drivers. In some cases, parents provide booster seats too.
6. Can I request not to share the ride for my child?
Our company policy is to make recurring rides affordable for parents as well reduce the number of vehicles on the road. Hence, your child may be sharing rides with other children. We are working on our website where parents can choose to not have shared ride for their child.
7. How are rides priced?
Our Ride price is based on the ride distance and travel time of the ride.
Visit our pricing estimator tool Ride Services Price Estimator | goEzz to get estimate of how much it would cost to request a single, one-time ride.
We do provide discounts for monthly rides, shared rides, partner schools, multiple riders, multiple rides in a day. We encourage you submit your child’s ride schedule and email us at contact@goEzz.net to avail these discounts until our pricing estimator tool gets updated.
8. What if we add more riders to the route, will there be a discount?
We provide a multiple rider discount for the same pick-up and drop-off location. Please refer to our pricing question answer above for all available discounts.
9. How does it work?
Please create an account on our website and complete profile www.goEzz.net/GetStarted .
Submit your child’s ride schedule.
We will receive rides information and check serviceability at our end. We usually respond withing 24 hours for the rides we can’t serve. For rides we can potentially serve, we take a little more time to fit it into existing routes or create new routes.
Once your rides are assigned to a route, you start receiving emails with driver, vehicle information every evening before the day of the ride.
Please note that rides ¬can start only after all parties have signed the terms and agreement.
Accounts not ready for submitting child’s ride schedule get added to our newsletter. We post new routes, schools, activity providers, and offerings in our newsletter.
10. Can my child be dropped off at a different location other than provided in the ride schedule?
We let you update the location of the pick-up/drop-off or the time of the ride through our website. Serviceability of the ride is confirmed only upon driver availability at that time on that route. We suggest updating location before the schedule goes out on the evening before day of the ride.
11. Will I get the contact number of the driver?
We don’t share the contact number of drivers with parents to avoid distraction during driving. goEzz support team is always available for any queries and questions and is on top of every ride to make sure every child is picked up and dropped off safely.
12. Are the drivers trained for medical aid for the children?
Our driving partners have experience with children but not required to be trained for medical aid for children. However, as, and when required, they are willing to get trained.
13. Are the drivers trained by CPSTI to put on car seat/booster correctly?
We take the safety of our riders very seriously. Our drivers for young riders are parents themselves and more than willing to take the training of CPSTI if required.
14. Do we get to see the live location of the vehicle?
All our driving partner’s vehicles are equipped with dashcams with dual cameras facing the cabin and street, which provides live streaming of the ride.
You will receive the safety link to monitor the ride live in the email along with ride confirmation, driver, and vehicle information on the evening before day of the ride.
15. Can I request ride with pick up time after 10:00pm for my child?
While our platform allows to submit the ride schedule anytime of the day, we provide the service from 6:00am to 8:00pm. We do want to help parents in emergency situations, so for one off case, we may help but not on regular basis.
16. My children attend school in Tacoma, Can I request rides for a drop-off to and pickup from their school?
Currently, we are serving Bellevue, Redmond, Sammamish, Woodinville, Kirkland, Newcastle, Issaquah, Bothell, Lynnwood, Renton, (few zip codes), Seattle (few zip codes). We will be adding more locations as more riders and driving partners sign-up.
17. How does the cancellation of rides work?
You can cancel/skip the ride on our platform without any penalty before 7:00pm of the evening before the ride day. Rides cancelled after that will be marked missed and you will be charged for those rides.
There is no refund for missed/skipped monthly recurring rides, as these are subsidized discounted pricing rides.
18. If I book monthly rides, what about days of holidays or sick leave?
There is no refund for missed/skipped monthly recurring rides, as these are subsidized discounted pricing rides already cushioned with sick/vacation days.
19. What is the wait time if the route is not serviceable or if the vehicle is at its capacity?
We will be creating new routes every 1st day of the next month and for that we will need all ride schedules to be in our system by 15th day of the current month.
If we are unable to serve your rides due to route not serviceable or vehicle at its capacity and we have enough interest for that route, we will need 2 weeks to onboard new driving partners and start serving that route.
20. How do I know if my rides are confirmed?
Once you create your child’s ride schedule, and after serviceability check, sign terms and conditions, route gets assigned then your rides will be confirmed.
We keep you informed through emails and calls about each step in the process until your rides are confirmed. Please refer how it works question above for further information.
21. When do I pay for the service?
We raise quick book invoices for the rides. For monthly recurring subsidized pricing rides, we invoice in first week of the ride month, payments are due before 10th day of the month.
For other rides, invoice is raised every week after completion of rides and is due immediately after.
22. How can I make payment?
Payments can be made by Debit card, Credit cards or Zelle or checks mailed to out mailing address. Instructions for payment are included in each invoice.
23. What will happen if my child leaves something in the vehicle?
Our driving partners deposit lost items with goEzz. We inform parents about the lost items. Pick up of the lost items co-ordination is done as per convenience of the parties.
24. Do you accommodate children with special needs?
We can accommodate children with special needs. Our driving partners have experience with children and are not required to have special training for special need children. However, as, and when required, they are willing to get trained for special need children.
25. Does the driver walk the child into school or activities, and sign them out?
Our driving partners can walk the child into school or activity (sign-in) and sign-out your child. At the time of creating your child’s ride schedule, parents must fill in sign-in, sign-out information and specific notes for location and rider.
26. What happens to the other children in the vehicle if the driver must walk into a building?
goEzz operations team keeps all aspects of ride and riders into considerations and creates route and assigns the drivers accordingly. If at all, driver must take the rider under 12 along. These scenarios are presented to parents of all children beforehand.
27. How does the driver safely manage multiple children in busy parking lots?
goEzz operations team keeps all aspects of ride and riders into considerations and creates route and assigns the drivers accordingly. We are very careful in grouping rides and have never seen parking lot chaos situation. These scenarios are presented to parents of all children beforehand.
28. My children’s school may require more information about pick and drop off process.
Safety of your riders is the highest priority for us, hence upon request, we email the driver and vehicle information to school. Our driving partners can sign out and pick up your child from inside the building.
29. Are the vehicles inspected for safety?
goEzz hires driving partners who own 2013 or newer vehicle. Driving partner vehicles are required a safety inspection by an approved mechanic before they provide services and annually thereafter.
Do you still have a question?
If you cannot find answer to your question in our FAQs, you can always contact us. We will answer to you shortly.
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